Frequently asked questions.

Dr. Johnny's was founded by Dr. Jean Segal, a surgeon with more than 35 years of experience treating venous disease. We make high-quality, comfortable compression socks, diabetic socks, and foot cream — designed to help you stay healthy and comfortable without compromising on style.

They're designed by medical experts and undergo rigorous testing for quality, durability, and effectiveness, using premium materials and advanced manufacturing.

Absolutely. They're designed with diabetics in mind — gentle, non-restrictive comfort — but they're excellent for anyone who values foot comfort, has sensitive skin, or stands all day.

Both. They improve circulation, reduce swelling, and ease tired, achy legs — ideal for people with venous issues and for anyone wanting to prevent them. Stylish designs make them easy to wear every day.

Yes — our products are gentle on the skin and hypoallergenic, suitable for sensitive skin and those prone to allergies.

It hydrates and heals dry, cracked feet with natural ingredients, without irritation. Apply a generous amount to clean, dry feet — focusing on dry or cracked areas — daily, preferably before bed so it works overnight.

Designed in Canada and made in facilities held to strict quality standards: diabetic socks in China, compression socks in Taiwan, and foot cream in Canada.

Our socks are unisex and come in a range of sizes — see the sizing chart on each product page. If you're between two sizes, we recommend sizing up.

Measure first thing in the morning when swelling is minimal. Keep your foot flat and measure against bare skin at the narrowest part of your ankle, then the widest part of your calf. See our full How to Measure guide.

Major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. All transactions are securely encrypted. One payment method per order.

Enter the code in the designated field at checkout and click "Apply." One discount code per order.

Contact us as soon as possible at (877) 323-1889 or info@drjohnnys.com. We'll do our best, but once an order is processed we may not be able to change or cancel it.

Once it ships, you'll get a confirmation email with a tracking number to follow your order on the carrier's site. Questions? Contact our team.

If anything's wrong — wrong item or a damaged product — contact us right away at (877) 323-1889 or info@drjohnnys.com and we'll make it right.

Standard shipping is free on all orders over $30 CAD. Expedited options are available at checkout.

Standard shipping is typically 5–7 business days; expedited is 2–3 business days. Orders placed on weekends or holidays are processed the next business day.

We currently ship within Canada, the United States, and the UK, with more destinations planned.

If you're not completely satisfied, return your items within 30 days of receipt for a full refund or exchange.

Contact us at (877) 323-1889 or info@drjohnnys.com. We'll issue a return authorization number and instructions. Pack the item in its original packaging with the number enclosed and ship it to the address we provide.

If the return is due to a defect or our error, we cover return shipping. For all other returns, the customer covers return shipping.

Once we receive and inspect your item, refunds are typically processed within 7–10 business days. Exchanges ship as soon as possible.

Machine wash cold with like colours and lay flat or hang to dry. Avoid bleach and ironing — they can damage the fabric and reduce the moisture-wicking and anti-microbial properties.

Keep it in a cool, dry place. Apply to clean, dry feet daily — ideally before bed so it works overnight.

Often — many Canadian extended health plans cover compression socks when they're prescribed. Coverage varies by plan, so we can help you check what to ask your provider.